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Fee From Refund (FFR) Policy

At GoTax, we offer a Fee From Refund (FFR) payment option as a convenient way for clients to pay for their tax return preparation. This policy explains how FFR works, what you agree to by choosing this payment method, and your obligations under this arrangement.

1. What is Fee From Refund (FFR)?

Fee From Refund allows you to pay GoTax’s service fees directly from your tax refund, rather than upfront via card or cash. If selected, our fees will be deducted from your refund before it is forwarded to your nominated bank account.

2. Payment Obligation

By choosing Fee From Refund, you agree to the following:

  • Authorisation: You authorise GoTax to deduct all applicable service fees from your refund amount before any balance is forwarded to you.
  • Insufficient Refund: If your refund is not sufficient to cover our service fees, you authorise GoTax to deduct the outstanding balance from your nominated bank account.
  • Non-Lodgement: If you choose not to proceed to final lodgement, you are still responsible for paying the applicable GoTax service fees. Accessing and using the GoTax system constitutes a service engagement and payment obligation, regardless of whether you lodge your tax return.

For more information, refer to our Terms and Conditions: https://www.gotax.com.au/terms-and-conditions

3. What You’re Paying For

FFR covers access and use of the GoTax platform and services, including:

  • Access to our secure tax return system and tools
  • Pre-filling of ATO data (where available)
  • Guided tax return preparation with AI and expert support
  • Use of the Deduction Grabber and other proprietary features
  • Access to GoTax tax expertise, systems, and intellectual property

Lodgement is an incidental part of the process — payment is for access, support, and preparation services provided throughout your tax return journey.

4. Your Options for Payment

When completing your tax return with GoTax, you have two payment options:

  1. Credit/Debit Card or Cash Payment – Pay upfront and proceed to finalise your return.
  2. Fee From Refund (FFR) – Pay via deduction from your expected refund amount.

5. Terms & Conditions

By selecting FFR, you are bound by GoTax’s standard Terms and Conditions, available at:
https://www.gotax.com.au/terms-and-conditions

6. Questions or Support

If you have any questions about FFR, please contact our team before proceeding:

Email: support@gotax.com.au
Phone: (07) 3889 9829
Office Address: 718 Gympie Road, Lawnton, QLD 4501