Fee From Refund (FFR) Policy

GoTax offers Fee From Refund (FFR) as a convenient way to pay your tax return fees from your expected tax refund instead of paying upfront.

This policy explains how FFR works and what you agree to when selecting it.

1. How Fee From Refund Works

When you select FFR, you authorise the applicable GoTax service fees to be deducted from your tax refund before the remaining balance is forwarded to your nominated bank account.

Selecting FFR does not make our fees conditional on you receiving a refund. You remain responsible for payment of fees for services provided by GoTax.

2. Your Payment Authorisation

By selecting FFR, you agree that:

• Refund available: GoTax's applicable fees will be deducted from your tax refund.
• Insufficient or reduced refund: If your refund is insufficient, reduced, withheld or otherwise unavailable to cover our fees, you authorise GoTax to recover the outstanding fees from your nominated bank account.
• ATO debt: If, before lodgement, information available to GoTax indicates that you have an ATO debt that may reduce or eliminate your refund, you authorise GoTax to debit our applicable fees from your nominated bank account before lodgement. Once payment is successfully recovered, GoTax will lodge your income tax return on your behalf.
• You decide not to proceed: If GoTax has already provided paid services and you subsequently decide not to proceed with lodgement, you remain responsible for the applicable fees.

3. What Your Fee Covers

Your GoTax fee covers the services provided in preparing and processing your tax return, which may include:

• access to the GoTax online tax return system;
• ATO pre-filled information where available;
• guided tax return preparation and GoTax tax tools;
• review and support; and
• preparation and lodgement of your tax return with the ATO.

4. Accurate Information

You are responsible for providing complete and accurate information.

If you knowingly provide false or fabricated information to create or increase an expected refund or obtain access to FFR, you remain responsible for GoTax's applicable fees if the refund is rejected, reduced or unavailable. GoTax may recover those fees from your nominated bank account in accordance with your payment authorisation.

5. Terms and Conditions

By selecting FFR, you acknowledge and accept this policy and GoTax's Terms and Conditions.

Your expected refund is not guaranteed. The ATO may adjust your assessment or use some or all of your refund to pay existing debts.

6. Questions

If you have questions about FFR or this payment authority, please contact GoTax before selecting FFR.

Email: support@gotax.com.au
Phone: (07) 3889 9829
Office: 718 Gympie Road, Lawnton QLD 4501