FAQ's - GoTax

We understand that tax laws can be complex and you need to get it right the first time. You need to be able to get all the deductions you're entitled to and you need to be able to do that quickly and easily.

How does GoTax work?

GoTax has taken the tax accountant interview process and turned it into an easy to use, fun taxation experience.  We've taken all the big tax words and simplified the process to ensure you get all the tax deductions you're entitled to with the goal of getting a nice refund.  We'll ask you questions along the way and do all the hard yards behind the scenes, completing all those complex tax forms for you.  The questions we ask determine which deductions and credits you will be entitled to.  We even provided base level information in simple "speak" to give you an understanding of your tax obligations.  You'll also find "Tips", "Red Alerts" and logbook downloads to help you out.  And we throw in the odd joke (some are bad) to help liven up the tax return process and hopefully put a bit of a smile on your dial.

What do I need to get started?

All you need to kick things off is to sign up with your name and tax file number.  We can get a lot of information from the Australian Taxation Office.  We then ask you questions and guide you through the tax deduction mine field.   Would be handy to have all your expenses and receipts on hand then just enter the numbers as we guide you through the etax process.

You can STOP and come back later at any time you like.  Your information will be saved to re-start at a later time.

Is GoTax right for me?

We've set it up to ask the right questions, to get the information necessary to do your return properly first go.  We'll also guide you for the future by providing insights, log books and general information to maximise your taxation experience.

I live offshore can I still do my tax return with GoTax?

Of course you can.  As long as you're an Australian resident (for tax purposes) you can go online with GoTax and fulfill your Australian tax obligations.

What if I have questions along the way.?

We've made this pretty simple, but don't stress, you have access to an online accountant if you feel you're getting stuck.  Your tax return is also being saved as you progress through the site, so you can come back at any time to complete.  Asking questions alomg the way is easy, just use our chat system to get your questions answered promptly.  If necessary we'll call you and guide you through.

What if I make a mistake?

You can correct any error that you make before it is time to lodge.  Not a problem.

Do I need a credit card to pay for GoTax?

Using your credit card is a cheaper option for you, but it's not necessary.  We can deduct our fees from your refund so you don't have to find the money first.

How quickly can I get my refund?

There is an ATO processing period of about 10 days.

What if I don't have a bank account?

If you don't have a bank account then it's a case of "tough luck".  You will need a bank account in order to receive your refund.

Can I deduct your fees from my refund?

Yes you can.

Are we smart enough to do your tax return?

Yep.  We're pretty knowledgeable with all things tax.  From Chartered Accountancy to CPAs, Public Accountants and of course Registered Tax Agents we have the qualifications to make sure you get the best refund.   We back those qualifications up with years and years and years and years of experience.  And that experience is "in the trenches" experience, good hard yards experience.  We are more than a bunch of pretty faces.  So all in all, you're in safe hands. 

Maximum refund?

This goes with out saying.  We've put together a smart system that hopefully transfers our skills, knowledge and brains to an online platform.  We've taken the "big words" out so you can understand it.  We've added information features based on your occupation to make sure you get all your deductions.  We've taken years of experience and boxed it up to ensure your etax gets you your maximum refund.

What is eTax?

eTax is a simple abbreviation for "electronic taxation".  Just means doing your tax return online. 

Can you Trust doing your Tax Return on the Internet?

The Australian Taxation Office has a lot of rules to ensure your information is safe guarded and secure.   So be assured that we have taken all possible steps to making your online experience a pleasant and secure one.

 
Tax return specialist hand in pocket