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FAQ's - GoTax

We understand that tax laws can be complex and you need to get it right the first time. You need to be able to get all the deductions you're entitled to and you need to be able to do that quickly and easily.

Why is it just soooo easy to use GoTax

GoTax has taken the tax accountant interview process and turned it into an easy to use, fun tax online experience. 

We've taken all the big tax words out and thrown them in the bin.

We've simplified that really complicated income tax return and turned it into a really simple tax return online.

We just ask you simple questions to make sure you get all the tax deductions you can so you get a nice tax refund. 

All the hard stuff is done behind the scenes, so we don't overload your brain, we use our brain instead.

We know what deductions apply to your job, making your tax return online really simple.

The GoTax brain works out which tax deductions and tax credits you are entitled to. 

We even give you some technical tax speak and dumb it down in such a way that you'll start to think you're an online tax expert.

We've even created heaps of online tax help thingies, like "Tips", "Red Alerts" with logbooks to download to help you out. 

And we throw in the odd joke (some are bad) to help liven up the tax online process and hopefully put a bit of a smile on your dial.

What do I need to get started?

Your tax return online can start with a few clicks.

All you need to kick things off is to sign up with your name and tax file number. 

We can get all of your information from the Australian Taxation Office. 

We then ask you questions and guide you through the tax deduction mine field.   

It would be handy to have all your expenses and receipts on hand then just enter the numbers as we guide you through the etax, tax online process.

You can STOP and come back later at any time you like, so remember your log in details.

Your information will be saved to re-start at a later time from anywhere on the planet.

Is GoTax right for me?

Of course it is.  GoTax is Australia's easiest tax return online service.

GoTax is more than just an online tax return service. We are a team of qualified and experienced tax professionals who are passionate about helping you get the most out of your taxes.

  1. We understand that lodging your tax return online can be confusing and stressful. That's why we make it simple and easy for you to complete your tax return online with GoTax.
  2. We also know that you want to maximise your refund and minimise your tax liability. That's why we help you claim all your deductions and offsets, and advise you on the best tax strategies for your situation.
  3. Whether you have a simple or complex tax return, whether you are an individual or a sole trader, whether you have income from Australia or overseas, we can help you lodge your tax return online with GoTax.
  4. We are not just an online service. We are also a human service. We are always here to support you and answer any questions you may have along the way. You can contact us by phone, email or chat anytime.
  5. We are also a trusted and reliable service. We are registered with the ATO as a tax agent and we comply with all the tax laws and regulations. We also use the latest encryption technology to protect your personal information and data.
  6. With GoTax, you can lodge your tax return online with confidence and peace of mind. You can enjoy the convenience, speed and security of our online service, and get your refund faster than ever before.

How does GoTax know which questions to ask?

Because we are smart.

Lots and lots and lots and lots of years of doing this makes us pretty shit hot at what we do.  

We've taken all that Brain power added a bit of program code, smothered it with some of that smart stuff and created a smart tax return online experience.

An experience we know you'll enjoy (where you can, after all it is about tax - BORING).

And over all those lots of years I can pretty much say we've touched on just about all the occupations you'll find in this country.

That means your Income Tax Return will not only have the tender loving care that we provide but also comes with a fair dose of SMARTS.

Tax Returns Online, Gotax will make you look smart.

I live offshore can I still do my tax return with GoTax?

From Vladivostok, to London, to New York to Johannesburg and all the bits in between, we've got you covered. 

With a computer and the internet we can make you feel like you're right back home with our Aussie charm, smile and sense of humour.

Doing your tax return online with GoTax will ensure you don't have any concerns when you come back home.

You will find GoTax will provide all expats with a simple and easy to use online tax preparation system complete with online tax support for any of those unresolved questions you may have.

What if I have questions along the way.?

OMG you have Tax Questions!! - well we are prepared.

We expect you'll be asking questions along the way.

We've made GoTax pretty simple, in fact, Australia's easiest tax return online service, but don't stress if you can't figure something else.

From email to blogs to videos, to contact us, to chat systems; we've got you covered.  For our individual online Income Tax returns we assure you there is NO question that we cannot answer.

What if I make a mistake?

It would be a mistake if we couldn't fix a mistake.

The GoTax, tax return online system is pretty monkey proof.  We've allowed for mistakes so things are so flexible that they can be corrected easily.

You can correct any error, in your Income Tax return, that you make before it is time to lodge.  Not a problem, your tax return online will be correct at the time of lodgement, if not, message us.

Your Tax Return online also gets a once over by one of our tax guru's before it is turned over to the Tax Office.  And if we have any concerns with your Income Tax Return, we will contact you. 

Another notch to put your mind at ease.

Do I need a credit card to pay for GoTax?

The answer is "No".  You do not need a credit card to do your tax return online.  

We can easily deduct your fees from your refund, so you don't have to find the money first. 

You just need to know that it costs more to do it that way.  It involves extra handling from our end.

So the cheapest option to get your tax return online completed would be to pay by credit card.

 

 

Can I get my Tax Refund immediately?

Using GoTax with your Tax Return Online gives you the quickest path to your refund.

Gotax has direct communications with the Australian Taxation Office (ATO) that ensures there is no other quicker way to get your tax refund.

The ATO refund pipeline can run from 5 days to 14 days, or longer, if issues appear.

And the ATO advertised refund time is ten working days.

So what do we take away from all this?

You refund will be smooth sailing if there are no errors or issues with your return. 

The GoTax tax return online system is designed to make sure that happens.

No issues with GoTax and your income tax refund will be on time and on estimate.

A BIG NOTE FOR EARLY RETURNS.......

You can complete and lodge your current year's tax return with us before the 1st July each year.  You just need to realise the crank handle that starts the ATO churning process doesn't generally kick in until around the 5th of July. 

 

 

What if I don't have a bank account?

You need a bank account for your refund to process.

If you don't have a bank account then it's a case of "tough luck".  

NO BANK ACCOUNT.... NO REFUND

Can I deduct your fees from my refund?

Of course you can. 

As with any tax return online service, your fees can be deducted from your Tax Refund.

It makes it easy for you and can be done quite easily online when you complete your tax return on the GoTax website.

And we charge a little extra for that, much less than most in the marketplace.

 

Are we smart enough to do your tax return?

OMG are we smart?.  Is that even a question?  Yep, we're pretty knowledgeable with all things tax that'll get you the best tax refund from doing your tax return online.

From Chartered Accountancy to CPAs, to Public Accountants and of course Registered Tax Agents we have the qualifications to make sure you get the best refund.   

We back those qualifications up with years and years and years and years (OMG soooo many years) of experience. 

And that experience is "in the trenches" experience, good hard yards experience. 

We are more than a bunch of pretty faces (well maybe some of us, the pretty faces that is!). 

So all in all, you're in safe hands. 

Maximum refund?

That goes without saying. 

We've put together a smart system that transfers our skills, knowledge and brains into our tax return online platform. 

We even tried putting our personality on there, we struggled with that!

We've taken all the "big words" out, just so you can understand it. 

We've added information features based on your occupation to make sure you get all your deductions. 

We've taken years of experience and boxed it up to ensure your online tax return gets you your maximum refund.

And YOU get to benefit from all that.

Now don't you feel lucky?

What is eTax?

Apart from being the name of an evil competitor, eTax is a simple abbreviation for "electronic taxation". 

It just means doing your tax return online. 

Can you Trust doing your Tax Return on the Internet?

To even jump through the hoops to get Australian Tax Office approval you must have super dooper security.  

So, we have two factor authentication and AES Encryption and we must engage ISO 27001. 

So that means that lots and lots of effort have gone into protecting all the things about you that may be recorded.  And we don't go selling or giving your details to anyone.

Sit back, relax, take your shoes off your tax online experience will be a safe and secure one.

 

 

What is the Quick Return?

The Quick Tax Return is our way of helping you get your tax return done quick.

The quick tax return is an online tax service that allows you to lodge your tax return in minutes. And all you need to do is enter some personal details and follow a few prompts, GoTax will do the rest for you. 

The quick tax return has many benefits:
- It's fast: You can complete your tax return in as little as 10 minutes and get your refund in as little as 10 days.
- It's easy: You don't need any tax knowledge or experience. GoTax will guide you through every step of the way.
- It's cheap: You only pay $15 for the quick tax return, which is much cheaper than going to an accountant or using other online services.
- It's secure: Your information is protected by encryption and privacy laws. GoTax is a registered tax agent and has completed over 70,000 Income Tax Returns.

The deductions can you claim with the quick tax return....

The quick tax return allows you to claim limited deductions.  These are:
- Laundry expenses
- Dry cleaning expenses
- Uniform costs
- Tax Agents fess

 

It's EASIER than you think!!

If you’ve never done your Income Tax return online before then it can be quite a daunting task.

Tax laws, understanding forms, what tax deductions are valid or even what is really a tax deduction.

You’ve been to a Tax Agent, you hand them a few bits of paper, they then ask what tax deductions do want to claim, they answer with a yes or no, they click away on the keyboard and it’s done. It’s taken them all of 10 min to complete your tax return and they make it look pretty easy.

You’ve phoned up to make an appointment, You’ve driven for 30 minutes to get there and back, you wait for another 20 minutes because they are behind, you see them for 10 minutes, part with $120 and get home and find out you missed MAFS.

Well in our tax online world it’s much, much easier than you think. The Tax agent you just visited was just going through the motions, in effect they were just using a system. And it’s that system that we’ve transferred into the GoTax brain to make your experience smooth, simple and easy.

We’ve done away with the tax forms that are designed to confuse you. We’ve taken out those complex bits of tax law that doesn’t apply to the average individual tax return. We’ve narrowed the focus to what most people need to do to create Australia’s simplest online tax site.

And it comes complete with “normal words” “chat help” “tips” “red alerts” and joke of the day.

Just review our testimonials and you’ll find that pretty close to everyone says, “it’s simple and easy to use”.

Gotax for your tax return online experience.

Forgotten my Password?

If you’ve forgotten your password on www.gotax.com.au, don’t worry. You can easily reset it by following these steps:

  • Go to the login page and click on the “Forgot Password?” link.
  • Enter your GoTax username or TFN and click on the “Reset Your Password” button.
  • You will receive an email with a link to create a new password.
  • Click on the link and enter a new password that is strong and secure.
  • Confirm your new password and click on the “Save” button.
  • You can now log in to your account with your new password.

Forgotten my UserName?

If you’ve forgotten your username on www.gotax.com.au, don’t panic. You can still log in to your account by using your TFN instead of your username. Here’s how:

  • Go to the login page and enter your TFN in the username field.
  • Enter your password and click on the “Log In” button.
  • You will be able to access your account and view or complete your tax returns.
  • If you want to find out your username, you can contact GoTax by email or live chat and they will help you

And if you don't have that, check your last few emails from us, chances are, your UserName will be on that.

How much does a Tax Return cost?

If you want to lodge your tax return online with GoTax, you have different options to choose from depending on your situation and needs. GoTax offers fixed priced individual online tax return packages that suit your budget and preferences. Here are some of the options:

  • If you are a student or a school leaver (21 and under) entering the workforce for the first time, you can lodge your first tax return for FREE with GoTax.
  • If you have limited deductions to claim and want to get your tax return done quickly and easily, you can use the quick and easy service for only $15.
  • If you have more deductions to claim or need more guidance, you can use the one with the lot service for $55.
  • If you have other income sources or expenses, such as rental properties, contractors, Uber or small business, you can use the specific services that start from $99 for rentals and $120 for businesses.

And remember, as registered Tax Agents, our fees are Tax Deductible.

You can find out more about the pricing and services of GoTax on their website: https://www.gotax.com.au/pricing

How much does a Tax Return cost?

If you want to lodge your tax return online with GoTax, you have different options to choose from depending on your situation and needs. GoTax offers fixed priced individual online tax return packages that suit your budget and preferences. Here are some of the options:

  • If you are a student or a school leaver (21 and under) entering the workforce for the first time, you can lodge your first tax return for FREE with GoTax.
  • If you have limited deductions to claim and want to get your tax return done quickly and easily, you can use the quick and easy service for only $15.
  • If you have more deductions to claim or need more guidance, you can use the one with the lot service for $55.
  • If you have other income sources or expenses, such as rental properties, contractors, Uber or small business, you can use the specific services that start from $99 for rentals and $120 for businesses.

And remember Our Fees are Tax Deductible.

You can find out more about the pricing and services of GoTax on their website: https://www.gotax.com.au/pricing

Will Gotax be around next year and into the future?

GoTax is a trusted and reliable online tax and onsite service that has been helping Australians lodge their tax returns for over 30 years. We are a registered tax agent, chartered accountants and certified practicing accountants, and we are well versed in all tax matters affecting individuals and small businesses. We have lodged over 70,000 income tax returns and have commenced online operations in the last five years.  Our focus online is to provide highly capable yet an extremely simple, cost effective platform for "anyone" to do a tax return easily. 

GoTax is not just another online tax system that replicates the official tax return document and all the tax jargon that goes with it. GoTax has reimagined a simple tax return that actually contains human speak, simple guidance and tax support. GoTax has taken a targeted approach that starts by targeting your occupation and then works out all the tax deductions that apply to you. GoTax also has a live chat support available if you have any questions or need any help.

GoTax is constantly updating its website and system to keep up with the latest tax laws and technology. GoTax uses encryption and privacy laws to protect your information and ensure your security. GoTax also offers different pricing options depending on your needs and preferences.

GoTax is the best online tax service in Australia and we are here to stay. Try it today and see for yourself how easy it is to lodge your tax return with GoTax.

How long has Gotax Been Around?

GoTax is a trusted and reliable online tax service that has been helping Australians lodge their tax returns for over 30 years.

We are a registered tax agent, chartered accountant and certified practicing accountant, and we are well versed in all tax matters affecting individuals and small businesses. We have over 70,000 satisfied customers who have used our online tax system to get their tax done fast, easy and cheap.

GoTax is not just another online tax system that replicates the official tax return document and all the tax jargon that goes with it. GoTax has reimagined a simple tax return that actually contains human speak, simple guidance and tax support. GoTax has taken a targeted approach that starts by targeting your occupation and then works out all the tax deductions that apply to you. GoTax also has a live chat support available if you have any questions or need any help.

GoTax is constantly updating its website and system to keep up with the latest tax laws and technology. GoTax uses encryption and privacy laws to protect your information and ensure your security. GoTax also offers different pricing options depending on your needs and preferences.

GoTax is the best online tax service in Australia and we are here to stay. Try it today and see for yourself how easy it is to lodge your tax return with GoTax.

Is Gotax Online paperless?

GoTax is a paperless online tax service that allows you to lodge your tax return without any hassle or waste. GoTax has many features that make it paperless, such as:

  • Prefills: GoTax automatically fills in your income details from the Tax Office, so you don’t need to enter them manually or print out any documents. You just need to check and confirm them.
  • Expense documentation: GoTax guides you through your job-specific tax deductions and helps you claim them without any receipts or documents. You just need to answer some simple questions and follow the prompts.
  • Signing off your return: GoTax lets you sign off your return electronically with a secure PIN, so you don’t need to print out or mail anything. You just need to review and submit your return online.

GoTax is not only paperless, but also fast, easy and cheap. You can complete your tax return in minutes and get your refund in days. You can also chat with GoTax if you have any questions or need any help.

GoTax is the best online tax service in Australia and it is paperless. Try it today and see how easy it is to lodge your tax return with GoTax.

Do I need to send my Income Statements to Gotax?

You don’t need to send your Income Statements (payment summaries) to GoTax because GoTax already has access to them through the Tax Office. Your  income statements are available online through Gotax. GoTax will use your income statements to prefill your tax return and make sure you report your income correctly. This makes GoTax a paperless online tax service that saves you time and hassle.

Are Gotax qualified tax accountants?

GoTax is not just an online tax service, but also a team of qualified tax accountants who have over 30 years of experience in handling tax returns for individuals and small businesses. GoTax are registered tax agents, chartered accountants and certified practicing accountants, and they are well versed in all tax matters affecting you and your refund.

GoTax are not only qualified, but also friendly and helpful. They will guide you through your online tax return and make sure you get all the deductions that apply to your occupation and situation. They will also check your return for accuracy and compliance before submitting it to the Tax Office. If you have any questions or need any advice, you can chat with them online.

GoTax are the best online tax service in Australia and they are qualified tax accountants. You can trust them with your tax return and get your refund fast, easy and cheap.

Can I lodge my first return with Gotax?

Lodging your first return with GoTax is easy and free. GoTax is an online tax service that helps you lodge your tax return in minutes and get your refund fast. GoTax offers a free service for first-time tax lodgers who are students or school leavers (21 and under) entering the workforce for the first time. All you need to do is:

  • Go to www.gotax.com.au and create an account.
  • Enter your personal details and answer some simple questions.
  • Review and submit your tax return online.

GoTax will prefill your income details from the Tax Office, guide you through your job-specific tax deductions, check your return for accuracy and compliance, and send it to the Tax Office electronically.  Just follow the prompts. You can also chat with GoTax if you have any questions or need any help.

GoTax is the best online tax service in Australia and it is free for first-time tax lodgers. Try it today and see how easy it is to lodge your first return with GoTax.

When can i see my tax refund estimate?

GoTax shows you an accurate estimate (in real time) of your tax refund as you complete your online tax return. You can see the estimate on the top right corner of the screen, just click the refund number to get the details of your tax refund. It will automatically update as you enter more information. You can also review and adjust the estimate before you submit your tax return online.

Do I get a hard copy of my tax return?

GoTax does send you a hard copy of your tax return by email once you mark your tax return as ""ready for lodgement.  You can also access and print your tax return online anytime you want. You can log in to your account and view or download your tax return as a PDF file. You can also print your tax return if you need a hard copy for your records or for any other purpose.

GoTax is the best online tax service in Australia and it is paperless. You can save time, money and the environment by lodging your tax return with GoTax. Try it today and see how easy it is to lodge your tax return with GoTax.

When is the ATO deadline for Lodgement?

The ATO deadline for lodgement is 31 October each year, unless it falls on a weekend or public holiday, in which case it is the next business day. However, if you use a registered tax agent, such as GoTax, you may have more time to lodge your tax return.

Can I get same day Refunds

Instant tax refunds are a service offered by some tax agents or lenders that give you a portion of your expected tax refund within a day or two of lodging your tax return. However, instant tax refunds are not free and they come with risks and costs.

Instant tax refunds are actually a short-term loan that you have to pay back with interest and fees when you receive your actual tax refund from the ATO. The interest and fees can be very high and reduce your refund significantly. You also have to pay back the loan even if your refund is lower than expected or delayed by the ATO. This can put you in financial stress and debt.

Instant tax refunds are not worth it because you end up paying more for getting your money sooner. You are better off waiting for your refund to process normally, which usually takes 10 to 14 days with GoTax. GoTax is a fast, easy and cheap online tax service that helps you lodge your tax return and get your refund without any hassle or waste.

Do I need to keep hard copies of my receipts and records?

Deduction Grabber is a free app that helps you record and store your tax expenses and receipts throughout the year. You can use it to capture your tax deductions and prepare your income tax return with GoTax. Deduction Grabber has many features that make it safe and convenient, such as:

  • You can record the date, amount, category and description of your tax expenses and take a photo of your receipts.
  • You can access a summary list of your tax expenses by type and a motor vehicle log for your car expenses.
  • You can store your documents securely on your phone and keep them for 5 years as required by the ATO.
  • You can use your data with your GoTax account and use it to lodge your tax return online.

Deduction Grabber is the ultimate free tax recordkeeping app that helps you maximise your refund and save time and hassle. You can download it from the App Store or Google Play or scan the QR code here: https://www.gotax.com.au/deduction-grabber

Tax Deduction Finder