Rental Property Owners – ATO Notice (No Action Needed Right Now)
Hi [First_name],
We’re contacting you because the ATO has recently issued incorrect and confusing correspondence to many rental property owners across Australia.
If you receive a letter, email, or myGov message about your rental income or rental deductions that doesn’t look right — please don’t panic.
This is a known issue affecting a large number of taxpayers and has been raised by tax agents nationally. In many cases, the information in these ATO messages is incorrect, incomplete, or misleading.
What’s Going On?
The ATO has sent out bulk communications that may:
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Refer to rental income or deductions that don’t apply to you
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Contain incorrect assumptions about your rental property
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Create unnecessary concern where no issue exists
Importantly, receiving one of these messages does not automatically mean there is a problem with your tax return.
What You Should Do
✔ Stay calm
✔ Read the correspondence carefully
✔ If clarification is needed, contact the ATO directly using the details provided in the notice
The ATO is the appropriate first point of contact to clarify or correct their own correspondence.
What You Shouldn’t Do
✖ Don’t rush to amend anything
✖ Don’t assume you’ve done something wrong
✖ Don’t take action unless the ATO specifically instructs you to
Where GoTax Fits In
Your rental tax return has been prepared using the information available at the time and in accordance with current tax law.
Only if you are unable to resolve the matter with the ATO, or if they formally request changes to your lodged return, should further action be considered.
At that point, professional advice may be appropriate.
For now, this is an ATO communication issue, not something requiring immediate changes to your tax return.
Thank you for your patience, and we appreciate your understanding while the ATO works through this.
Kind regards,
The GoTax Team
If you want, next logical steps could be:
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A short banner notice for logged-in rental clients
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A follow-up email once the ATO issues corrections or clarification
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A neutral FAQ article you can link to from emails and the site
Just say the word.