What happens if my refund is too small to cover the fees?

If your refund is not enough to cover the GoTax service fees, you authorise GoTax to deduct the remaining balance from your nominated bank account.

Do I have to pay if I don’t lodge my tax return?

Yes. Using the GoTax platform constitutes a service engagement. Fees apply regardless of whether you proceed to final lodgement. For full terms, see https://www.gotax.com.au/terms-and-conditions.

What services does the FFR payment cover?

FFR covers access to the GoTax tax system, deduction tools, support features, and expert guidance. Lodgement is an incidental part of these services.

Fee From Refund (FFR) Policy

Q: What is Fee From Refund (FFR)?

Fee From Refund (FFR) is a payment option that allows GoTax users to pay for their tax return services directly from their expected tax refund.

At GoTax, we offer a Fee From Refund (FFR) payment option as a convenient way for clients to pay for their tax return preparation. This policy explains how FFR works, what you agree to by choosing this payment method, and your obligations under this arrangement.

1. What is Fee From Refund (FFR)?

Fee From Refund allows you to pay GoTax’s service fees directly from your tax refund, rather than upfront via card or cash. If selected, our fees will be deducted from your refund before it is forwarded to your nominated bank account.

2. Payment Obligation

By choosing Fee From Refund, you agree to the following:

Authorisation: You authorise GoTax to deduct all applicable service fees from your refund amount before any balance is forwarded to you.
Insufficient Refund: If your refund is not sufficient to cover our service fees, you authorise GoTax to deduct the outstanding balance from your nominated bank account.
Non-Lodgement / Not Finalised: If you commence a tax return in the GoTax system, select FFR, and access the system (including prefill, expense areas, and tools), but then do not proceed to final lodgement, you are still responsible for paying the applicable GoTax service fees. Accessing and using the GoTax system constitutes a service engagement and payment obligation, regardless of whether your tax return is ultimately lodged.
Collection of Fees: If you do not finalise your tax return after selecting FFR, GoTax will direct debit your nominated bank account for the applicable service fees no earlier than 7 days after you commence your return.

For more information, refer to our Terms and Conditions: https://www.gotax.com.au/terms-and-conditions

3. What You’re Paying For

FFR covers access and use of the GoTax platform and services, including:

Access to our secure tax return system and tools
Pre-filling of ATO data (where available)
Guided tax return preparation with AI and expert support
Use of the Deduction Grabber and other proprietary features
Access to GoTax tax expertise, systems, and intellectual property

Note: Lodgement is an incidental part of the process. Payment is for access, preparation, and support services provided throughout your tax return journey.

4. Your Options for Payment

When completing your tax return with GoTax, you have two payment options:

Credit/Debit Card or Cash Payment: Pay upfront and proceed to finalise your return.
Fee From Refund (FFR): Pay via deduction from your expected refund amount.

5. Terms & Conditions

By selecting FFR, you are bound by GoTax’s standard Terms and Conditions, available at:
https://www.gotax.com.au/terms-and-conditions

6. Questions or Support

If you have any questions about FFR, please contact our team before proceeding:

Email: support@gotax.com.au

Phone: (07) 3889 9829

Office Address: 718 Gympie Road, Lawnton, QLD 4501